Event details for September 2014
From Conflict To Consensus
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||From Conflict to Consensus
To indtroduce you to the three primary sources of interpersonal conflict and provide you with the skills, insights and resources to effectively resolve them. Specifically, during this workshop, you will learn:
- The three sources of interpersonal conflict and the underlying root cause of each.
- How to uncover the core concerns and beliefs that support client fears and
- Non-defensive communication skills to manage the emotional climate of a negotiation.
- An interest-based approach to resolving positional impasses.
- A four-step resolution process (ACRE Formula) for overcoming mental and emotional
7 Scarfe Court